RETURNS & REFUNDS
We take great care to deliver you exceptional wines in the most secure way possible (including temperature fluctuations).
If you have received a delivery with one of more broken bottles, please let us know within 3 working days and we will issue a credit to the value of the broken bottles.
Please note that the risk of breakages becomes the liability of the receiver once a successful delivery has been made.
Out of Condition Stock
As much as we can do to keep our wines in optimal condition, some times these things happen! Please contact us with full details of your order and give us as much information as possible (photos if possible where appropriate) so we can track the problem.
Should you receive a product that is different to that ordered, please contact us at your earliest convenience with as much detail as possible. We will endeavour to resend the product initially ordered. Should the ordered product no longer be available, we will work through the following options with you:
- Provide you with an alternate product from our range to the value of the original order / items, or
- We provide you with a refund to the value of the original order / items.
Upon taking receipt of your wine, please note that we do not offer refunds based on changed mind, or the purpose for its purchase no longer required (i.e.. event cancellation).
Email us at firstname.lastname@example.org as soon as possible for out of condition stock and within 3 working days for breakages or incorrect stock. Rest assured we will prioritise finding a solution for you.