Under Australian law, you must be over 18 years to purchase alcohol. By entering the Wine Envy website, you acknowledge that you are over 18 years.
Once your payment has been approved, we will book your delivery in through Sendle via either Couriers Please or FastWay / Aramex, for next available pickup. Please allow 4-5 days for most metro areas and up to 10 days for more remote places. (Although delivery may occur sooner than quoted). Please note that wine will only be delivered to persons over 18 years of age.
You will receive an email notification once your order has been dispatched.
Ordering through Wine Envy via our secure shopping cart is quick and easy.
Credit card details collected through the online payment system are encrypted and protected by Secure Socket Layer (SSL) technology.
Wine Envy prices are displayed in Australian Dollars (AUD) and include GST and WET [Wine Equalisation Tax]. We accept payment via al. A tax invoice will Shopify platform options. Your receipt will be issued via email upon your order being successfully completed.
All wines are available on a while-stocks-last basis. Should a specific vintage of wine or wines ordered be sold out, we will call you to discuss suggested alternative wines.
Sales are available to persons over the age of 18 as is required by law.
Payment must be received before the wine will be dispatched.
TRANSIT LOSS & DAMAGE
Should your delivery appear to have been lost in transit, you should contact Wine Envy as soon as possible with order details.
We will work closely with yourself and our primary freight carrier to ascertain the exact location of the goods. In the event the goods cannot be located (and advise in writing to this effect), we will organise a replacement order to be re-delivered to you. If the same product is no longer available, we will discuss the following options with you:
- Send an alternate product of your choice from our range to the value of the original order,
- Provide you with a refund to the value of the original order.
- Should you receive a delivery that appears to have been damaged in transit, you can:
Refuse to accept delivery and ask the delivery service representative to return the product / order to sender. Once notification has been received that goods have been damaged in transit and are on their way back, we will arrange to send replacement product. If the same product is no longer available, we will discuss the following options with you:
- Send you an alternate product of your choice from our range to the value of the damaged product,
- Provide you with a refund to the value of the damaged product
If you have any concerns with your order, please contact us via any of the means provided on our contact page.